Account information: name, email address, phone number, and profile details you provide when creating an account.

Location information: GPS coordinates from your device when you request a ride or delivery, and during active trips for matching, tracking, and ETA calculation.

Payment information: we do not store full card numbers. Payment data is processed by our payment processor, Stripe. We may retain the last four digits of your card and billing details for record-keeping.

Trip and transaction history: pickup and drop-off addresses, trip dates and times, fares, tips, payment method used, and ride/delivery status.

Loyalty and referral data: points balance, tier status, referral codes, and redemption history.

Driver-specific information: driver's license, vehicle registration, proof of insurance, background check results, drug screening status, and uploaded documents.

Device and usage information: device type, operating system, app usage statistics, and log data.

Communications: records of messages sent between riders, drivers, and support through the Platform, and SMS notifications sent via our messaging provider, Twilio.

We use your information to:

• Match riders with available drivers and fulfill ride and delivery requests;

• Calculate fares, process payments, and issue payouts to drivers;

• Send ride confirmations, reminders, and status updates via SMS and in-app notifications;

• Provide real-time tracking and estimated arrival times;

• Administer the loyalty points, referral, and coupon programs;

• Verify driver identity, conduct background checks, and maintain safety standards;

• Detect, prevent, and address fraud, abuse, and policy violations;

• Provide customer support and resolve disputes;

• Improve and optimize our services, pricing, and coverage areas; and

• Comply with legal obligations and cooperate with law enforcement where required.

We share information only as necessary to provide our services and as described below:

With drivers: to fulfill your ride or delivery, drivers receive your name, pickup and drop-off addresses, and contact information. After trip completion, limited trip details are retained for records.

With riders: assigned riders receive the driver's name, vehicle make/model/color, license plate, and real-time location during the trip.

Service providers: Stripe (payment processing), Twilio (SMS delivery), and mapping/routing services (OpenStreetMap Nominatim and OSRM) receive data necessary to perform their functions.

Legal compliance: we may disclose information when required by law, court order, or to protect the rights, property, or safety of N-Motion, our users, or others.

Business transfers: in connection with a merger, acquisition, or sale of assets, information may be transferred subject to this policy.

We do not sell your personal information to third parties.

We collect precise GPS location from your device when you have an active ride or delivery request, and during the trip until completion. Drivers' locations are collected while they are online and available, and during active trips. Location data is used for matching, navigation, tracking, and safety. You can disable location services in your device settings, but doing so will limit core features such as requesting rides and real-time tracking.

We retain account information for as long as your account is active. Trip records, payment records, and related data are retained in accordance with applicable legal requirements and our record-keeping needs, typically for a period of seven (7) years for financial and tax records. Driver qualification documents are retained for the duration of the driver's engagement and thereafter as required by law. You may request deletion of your account and personal data at any time, subject to legal retention obligations.

We use administrative, technical, and physical safeguards designed to protect your information, including encrypted transmission (HTTPS), access controls, and secure storage. Payment data is handled entirely by Stripe, which is PCI-DSS compliant. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you;

• Correct inaccurate or incomplete information;

• Request deletion of your personal data;

• Opt out of the sale or sharing of personal information;

• Limit the use of sensitive personal information; and

• Withdraw consent to certain data processing.

To exercise any of these rights, contact us using the information in Section 12. We will respond within the timeframe required by applicable law.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete, the right to correct, the right to opt out of the sale or sharing of personal information, and the right to not be discriminated against for exercising these rights. We do not sell personal information as defined by California law. Requests may be submitted through the contact information below.

The Platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

By using the Platform, you consent to receive SMS messages related to your rides, deliveries, and account, including booking confirmations, driver-arrival alerts, and reminders. Message and data rates may apply. You may opt out of SMS messages by replying STOP to any message. See our Terms of Service for details.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app or by other reasonable means. The “Last updated” date at the top reflects the most recent revision. Continued use of the Platform after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

N-Motion Transportation
Email: support@nmotionrides.com
Phone: 270-421-0880