N-Motion provides a technology platform that connects Customers with independent contractor drivers for: (a) on-demand passenger rides, (b) scheduled passenger rides, and (c) package delivery services. N-Motion facilitates these connections but does not itself operate as a motor carrier. Transportation is performed by independent drivers who are solely responsible for the operation of their vehicles.

Customers may request rides on demand or schedule them in advance. For scheduled rides, the Customer agrees to be ready at the pickup location at the agreed time. N-Motion will use reasonable efforts to assign a driver, but does not guarantee availability. If no driver is available, the Customer will be notified and no charge will apply.

Fares are determined by N-Motion's dynamic pricing engine based on distance, time, demand, vehicle type, passenger count, stops, and applicable surcharges. The Customer authorizes N-Motion to charge the selected payment method for the final fare, including tips and any additional fees. Estimated fares are non-binding; the final fare is calculated at trip completion. A minimum fare may apply to certain trip types.

A Customer may cancel without charge before a driver is assigned or within the free cancellation window displayed in the app. Once a driver has been assigned and is en route, a cancellation fee may apply. If the driver arrives at the pickup location and the Customer does not appear within the grace period (typically 5 minutes), a no-show fee will be charged and the driver may depart.

Each trip includes a grace period of free wait time. Wait time beyond the grace period is billed at the posted per-minute rate. Additional stops requested during a trip are subject to a per-stop fee. The Customer agrees to keep stops brief and to inform the driver of any stops before or at the start of the trip.

For delivery requests, the Customer warrants that the package is legal to transport, is not a prohibited item, and is properly packaged. Prohibited items include hazardous materials, illegal substances, firearms and ammunition, and items requiring temperature control unless pre-arranged. The Customer must accurately declare the package contents and size. N-Motion and its drivers are not liable for damage to inadequately packaged items or for delays caused by events beyond our control.

N-Motion's liability for lost or damaged packages is limited to the lesser of the actual value of the package or the delivery fee paid, unless the Customer declares a higher value and pays any applicable declared-value fee at the time of booking. N-Motion is not liable for indirect or consequential losses. The Customer is responsible for insuring high-value items separately.

The Customer agrees to: provide accurate pickup and drop-off locations; be ready at the agreed time; ensure passengers wear seatbelts; not transport more passengers than the vehicle allows; not engage in conduct that endangers the driver or vehicle; and pay all applicable fares and fees.

Customers must treat drivers with respect and must not engage in verbal or physical abuse, harassment, intoxication to the point of impairment, or any unlawful behavior. N-Motion reserves the right to refuse service, cancel trips, and suspend accounts for conduct that violates these standards. A cleaning fee may be charged for any soiling or damage to the vehicle.

Customers traveling with a pet must indicate this when booking so a pet-friendly driver can be matched. A pet fee may apply. Service animals are accommodated in accordance with applicable law and are not subject to the pet fee.

Drivers are required to maintain applicable auto insurance. N-Motion facilitates the service but is not the transporter. The Customer acknowledges that transportation involves inherent risks and assumes responsibility for their own person and property. N-Motion's liability is limited as set forth in the Terms of Service.

To the fullest extent permitted by law, N-Motion shall not be liable for any indirect, incidental, or consequential damages arising from a trip or delivery. N-Motion's aggregate liability for any claim is limited to the amount paid by the Customer for the relevant trip or delivery.

This Agreement applies to each trip or delivery requested. N-Motion may suspend or terminate a Customer's access to the Platform for violation of this Agreement, non-payment, fraud, or conduct that endangers others.

This Agreement is governed by the laws of the Commonwealth of Kentucky. Disputes shall be resolved through binding arbitration as described in the Terms of Service.

Questions about this Service Agreement may be directed to: N-Motion Transportation, Email: support@nmotionrides.com, Phone: 270-421-0880.